manuela

by manuela on July 30, 2007

posted on boyce recruitment updates,

Competency-based questions

For the second issue of the Boyce Blog we’re looking at competency-based questions that are coming up more and more often in job interviews.

Many clients told us that they are increasingly using competency-based questions. These are questions that are designed to find out about certain skills and abilities (for example, team-work, ability to work under pressure, and customer service skills), and examples of times that you have displayed these skills. They are also called skills-based or behavioural questions.

Clients gave us examples of the most common competency-based questions. To answer these questions effectively, you must use an example from your experience. Don’t be too scared though – it can be an example from any job, or your studies, or sometimes even from an outside activity.

The best way to answer these questions is to describe the situation, explain the action that you took, and then give details about the final outcome.

Next week we’ll look at the lighter side of interviews, with some of the most unusual answers our clients have received at interview

Most Common Competency Questions

  1. Examples of competency-based questions that some of our clients use regularly are below.
  2. Can you tell me a time when you dealt with an angry customer? What was the situation? How did you deal with it, and what was the outcome?
  3. Tell me about a time when you have changed a way of doing things? Why did you want to change things and how did you go about implementing this?
  4. Can you tell us about a time when you have worked well in team?
  5. How have you managed a situation of conflict within a team?
  6. Can you give me an example of a time when you have worked well under pressure?
  7. Interacting with others can be challenging. How would you go about managing a situation of tension within a team?
  8. Tell me about a time when you solved a problem, and how you went about it?
  9. Imagine you are working here already. Your senior managers are in an important board meeting and have asked not to be disrupted. An urgent call comes through for one of them. What do you do?
  10. Can you give me an example of a task you have successfully completed that has benefited the company?
  11. You have an angry customer on the phone – how do you respond?